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Concierge Services

A Helping Hand in the Heart of the City

Turn to the expert Times Square hotel concierge to help you make the most of your stay in New York City. Seven days per week, the NYC hotel concierge is available to assist you with trip planning and general information.

The concierge offers assistance with the following:

  • Dinner reservations at any of Manhattan’s finest dining destinations
  • Insider tips on the city’s hottest nightlife
  • Tickets for concerts, world-renowned ballet performances, and Broadway shows – even for the impossible-to-snag seats
  • Advance bookings for sightseeing trips – double-decker bus tours, helicopter rides, harbor cruises and more
  • Trip planning, transportation and navigation insight.

Business Services

You may be far from home and the office, but the on-site Business Center and Services ensure you’re never far from what keeps you well connected and productive. Whatever your business need, the team can assist you—no request is too big or too small.

Internet Services:

  • Standard wired Internet service


  • Copying
  • Office supplies available
  • Printer
  • Scanner

Business Center Services:

  • On-Site Business Center
  • Business Center is open 24 hours a day
  • Business Services are available

Special Needs

Learn about the accessible rooms, spaces and services available at the hotel here, from TTY devices and accessible parking, to assistive listening devices and beyond. Just let us know how we can best accommodate your stay.

Accessible Parking Details

  • Wheelchair Accessible Parking Spaces:100
  • Ramp Access to Property
  • Ramp Access to Hotel Bar/Lounge
  • Ramp Access to Hotel Restaurant
  • Parking Drop Off Point is adjacent to entrance

Accessible Public Area Details

  • The following public areas are accessible:
    – Hotel Entrance
    – All Entrances/Doorways
    – Registration Desk
    – Public Toilets
    – Registration Desk
    – Concierge Desk
    – Restaurant
    – Business Center
  • Lift Access to All Floors
  • Lifts Are ADA Compliant
  • Lift near Accessible Rooms

Accessible Guest Room & Bathroom Details

  • Wheelchair Accessible Rooms Available
  • ADA Compliant Guest Rooms and Access Routes
  • Accessible Door Locks
  • Accessible Heating, Cooling and Light Controls
  • Guest Room Furniture Can Be Rearranged
  • Emergency Cord/Button in Bathroom
  • Emergency Cord/Button in Bedroom
  • Grab Bars and Tall Toilets Available
  • Adequate Clear Turning Space in Bathrooms
  • Portable Bathtub Seats
  • Handheld Shower with Hose
  • Built-in Shower Transfer Seats
  • Roll-in Showers
  • Raised Toilet with Grab Bars
  • Bathroom Doors Open Outwards (in Accessible Rooms)

Hearing-impaired Accessibility

  • Close-captioned TV
  • Telephone with Amplifier or TDD
  • Visual Alarms or Alerts
    – Guest Rooms
    – Hallways
    – Public Areas
  • Knock Lights
  • Hearing-impaired Services

Vision-impaired Accessibility

  • Braille in Guest Rooms
  • Audible Fire/Smoke Alarms
    – Guest Rooms
    – Hallways
    – Public Areas
  • Emergency Instruction in 14pt Print
  • Emergency Instruction in Braille
  • Braille on Lifts and in Public Areas
  • Audible Alarms in Hallways

Wheelchair Accessibility

All of the hotel’s accessible rooms are equipped to satisfy the needs of the hearing/visually impaired guests; only the accessible roll-in shower rooms are equipped to handle the needs of the mobility challenged guests. All areas of the hotel are accessible by escalator or elevator.


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